Knowledge Base: A knowledge base or self-service portal can help you reduce your ticket volume. Ticket Management: The Spiceworks alternatives should offer robust ticket management features such as ticket prioritization, ticket tracking, sorting, and more. However, we have compiled a list of some must-have features that every alternative should offer. The Features Spiceworks Alternatives Should HaveĪs a support team, you might have your own list of features in mind that are central to your process. Searching for old IT support tickets can become quite frustrating as the results are sometimes inaccurate. Search Functionality Needs Improvement: In Spiceworks, the search functionality does not always deliver great results.A lot of users have complained online that their third-party integrations do not work smoothly, and you might find it challenging to use your favorite tools. Connecting With Other Tools is Challenging: Although Spiceworks offers free add-ons and integration options, connecting different apps is not always a pleasant experience.In addition to this, you might find it difficult to create automated workflows for your team in the initial days. The Interface Looks Outdated: The Spiceworks’ interface looks quite outdated and lacks that modern appeal that you can easily find in other contemporary IT ticketing systems.Moreover, you also receive promotional emails from technology companies that want to sell their products or services to IT pros. Advertisements Inside Your Tool: Yes, you heard that right! All Spiceworks users are made to view advertisements right inside their help desk tool.So despite the lucrative offer, here are some reasons that make people search for the best Spiceworks help desk alternatives. But if a tool is forever free, there has to be a catch. It is true that Spiceworks is completely free and does not cost a single dime.
Now, that we have discussed some of the merits of using Spiceworks, let’s discuss its limitations in detail. Moreover, you can even manage tickets on the move with the Spiceworks mobile app that offers the latest ticket updates via push notifications. You can generate key help desk reports to get information on ticket updates and agent performance. It is known for features such as ticket sharing, private comments, customizable user portals, and more. Spiceworks offers a cloud-based help desk software that allows you to capture tickets from the user portal and emails.
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